Shipping Policy

Thank you for shopping with Desert City Games. This policy covers how we process, ship and deliver your order, and what happens if something goes wrong along the way.

Where We Ship

We ship anywhere in Canada. We don't currently ship outside Canada.

We deliver to P.O. boxes on our Canada Post options. Courier options need a street address.

Order Processing Time

Orders are picked and packed within 2 to 3 business days, then checked before they're sent out. Allow up to 5 business days from placing your order to it leaving us. Orders placed outside our opening hours start their clock on the next business day.

Once it's on its way, most Canadian addresses see delivery in a further 3 to 7 business days, depending on where you are and which option you chose.

During a busy release week things can run longer. If your order is going to be delayed beyond the times above, we'll email you. You shouldn't have to chase us for it.

Shipping Rates and Free Shipping

Shipping is calculated at checkout based on what you've ordered and where it's going, so you'll see the exact cost before you pay.

Orders over $200 ship free, anywhere in Canada. The $200 is measured on the goods in your order, before tax and before shipping. Ordered twice in one day to the same address? Let us know before they go out and we'll combine them into one parcel and refund the second shipping charge.

If you later return part of an order that qualified, and the return brings it under $200, we deduct the shipping we covered. Our Refund Policy has the detail.

All prices and shipping charges are in Canadian dollars.

Tracked and Untracked Shipping

Most of our options include tracking. We also offer a cheaper untracked option on small orders, and the difference matters if something goes missing:

• Tracked: you get a tracking number, and the parcel carries coverage. If it's lost, we'll sort it out.
• Untracked: cheaper, no tracking, no coverage. If it goes missing we can't replace or refund it.

If the contents matter to you, choose a tracked option.

Local Pickup

You can collect your order in store at 171 Leigh Road in Kamloops. Choose local pickup at checkout.

Pickup orders go through the same picking and checking as shipped orders, so allow 2 to 4 business days. We'll email you when your order is ready. Please wait for that email before coming in, since we may not have it pulled yet.

Bring your order number and some ID.

Changed your mind about how to get it? We can switch a shipping order to pickup any time before it leaves us, and we'll refund the shipping.

If a pickup order goes uncollected we'll email you. If it's still here 30 days after that, we'll cancel the order, refund you in full and return the items to stock.

Shipment Confirmation and Tracking

You'll get a shipment confirmation email when your order goes out. If you chose a tracked option, that email contains your tracking number. Tracking numbers usually go live within 24 hours of dispatch, so don't worry if it shows nothing at first.

If Your Parcel Doesn't Arrive

Get in touch and we'll look into it.

Tracked, and tracking doesn't show it delivered: we'll file the claim with the carrier. As the shipper we're the party they accept claims from, so this is ours to do. We'll replace or refund your order up to the coverage carried on that shipment.

Tracked, and tracking shows it delivered: tell us within 7 days and we'll open a delivery investigation with the carrier, which can sometimes turn up a misdelivery. Where tracking shows the parcel reached the address on your order, our part of the delivery is done, so we can't automatically replace or refund it. We'll still chase the carrier for you.

Untracked: untracked mail isn't traceable and carries no coverage, so there's no claim either of us can file against it and we aren't able to replace or refund a parcel that doesn't arrive. We'll confirm what we sent and when, and check nothing came back to us as undeliverable.

If Your Order Arrives Damaged

Email us within 48 hours of delivery with photos of the packaging and the item, and we'll cover it with a replacement or a full refund. We pay the return shipping.

Full details, including how we handle faulty product and what counts as damage, are in our Refund Policy.

Items We Can't Fulfil

Single cards are one of a kind, and once in a while our inventory count is wrong and we can't find a card after you've ordered it.

When that happens we'll email you before shipping anything. We'll tell you which cards are affected, what we have as an alternative, and what the price difference is either way. You choose: take the substitute, or have us refund the missing cards and send the rest of your order.

We won't substitute anything without asking you first.

If we don't hear back within 5 business days, we'll refund the missing items and ship the rest so your order isn't held up any longer. If the missing item was your whole order, we'll refund it in full.

A shortfall on our side never costs you shipping. If refunding a missing item takes your order below the free shipping threshold, you keep the free shipping.

Pre-orders and Split Shipments

If your order mixes in-stock items with a pre-order, we'll email you before shipping anything and ask how you'd like it handled. You can wait and have everything come together once the pre-order arrives, or we can send the in-stock items now and the pre-order separately when it lands, with shipping on the second parcel charged at checkout rates.

If we don't hear back, we'll hold the order and send it complete.

Incorrect Addresses

Please check your shipping address before you pay. We can correct an address any time before your order ships, so tell us straight away if you spot a mistake.

If a parcel comes back to us because the address was wrong or incomplete, we'll email you to confirm the right one. From there:

• You'd like it sent again: we'll charge the cost of reshipping it and send it back out.
• You'd rather not: we'll refund the items, less the original shipping and any return-to-sender fee the carrier charged us. Those are costs already paid, and we'll show you the breakdown if you'd like it.
• We don't hear back within 14 days: we'll refund on the same basis and return the items to stock.

Cancelling a Late Order

If we haven't delivered your order within 30 days of the delivery date we gave you, you can cancel it for a full refund.

Returns and Refunds

Everything about returns, refunds, exchanges and damaged or faulty product is set out in our Refund Policy.

Questions About Your Order

Desert City Games Inc.
171 Leigh Road, Kamloops, BC V2B 2L7
admin@desertcitygames.ca
250-457-2257

Our hours:

• Sunday to Thursday: 12:00 pm to 8:00 pm
• Friday and Saturday: 12:00 pm to 10:00 pm

Effective August 1, 2026. Subject to change.