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Bandai
Other TCG's
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TIDAL BLADES: THE ROLEPLAYING GAME HC
Tidal Blades, and its setting of Naviri, has a unique feel and sensibility. It’s a game and setting that shines bright with community, helpfulness, joy, delight, science, and celebration. In this fantasy water world, wonder blends with advanced time-altering technology. Crocs, turtles, and fish-folk cohabit peacefully with humans in a vast floating city. People trade with fruit and travel between the various docks on watercrafts, powered by small energy devices known as shells.
Despite the paradise-like setting, Naviri is in dire need of heroes. Powerful sea monsters have started breaking out of the hyperdimensional barrier that protects the area. And of course, just like any city, Naviri has its share of smaller dangers — dark corners, dark dealings, and dark characters — that all need to be dealt with.
While there are definitely obstacles to overcome and challenges to face, the focus of the game is on the ways in which characters and the community can work together to keep their beloved home safe and thriving. Characters may find themselves gathering hard-to-find ingredients for a much-beloved local chef, tracking down a group of thieves who’ve stolen an unstable piece of technology, or battling a giant sea monster with a volcano on its back—all while racing watercrafts across the sea, attempting to befriend local wildlife, or competing in contests of skill and strength.
Refund Policy
At Desert City Games, we strive to provide a positive shopping experience for all of our customers. Please review our refund and return policy below for further details on how we handle returns, exchanges, and refunds.
Processing Time for Returns
Returns are processed the day of receipt and will be reflected on your bank statement within 5-7 business days.
Return Shipping Costs
We cover return shipping costs for damaged or incorrect items. Return shipping fees for such items will be added to the customer's account as store credit.
Items Not Eligible for Refunds or Exchanges
Certain items cannot be returned or exchanged, including:
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Opened packs of trading cards
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Opened boxes or sealed products
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Perishable goods (such as Sealed Product)
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Custom products (special orders or personalized items)
Return Method for Restricted Items
Items such as opened trading card packs or sealed products cannot be returned once opened. If you have questions about specific items, please contact us prior to purchasing.
Gift Returns
Gift returns will be processed as store credit for the value of the item, provided proof of purchase or a gift receipt is provided.
Damaged/Defective Item Handling
If you receive a damaged or defective item, please photograph the damage upon delivery and email the photos to us through our contact page within 24 hours. If the damage is not reported within this time frame, your return request may be rejected. We will assess the issue and determine the best solution, including issuing a refund or replacement.
Refunding Method
Refunds will be issued to the original payment method used for the order. If the original payment method is unavailable (e.g., expired credit card), we will issue a refund via store credit.
Order Modifications
Orders can be modified until they are shipped out. Modifications can generally be made within 1–3 business days of placing your order. If your order has already been shipped, modifications cannot be made.
Customer Service Contact
For all questions regarding returns, exchanges, or refunds, please reach out to our customer service team during our normal operating hours:
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Sunday, Tuesday - Thursday: 12:00 pm - 8:00 pm
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Friday & Saturday: 12:00 pm - 10:00 pm
You can contact us at admin@desertcitygames.ca.
Refunds for Special Events or Tournaments
Event entry fees are refundable up to 24 hours before the event begins. If you cannot attend an event and contact us within 24 hours with a legitimate reason or emergency, your refund request may be considered at our discretion. Refunds are not available after the 24-hour period.
Over Restricted Limits
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Exceeding Purchase Limits: Desert City Games reserves the right to adjust the order. This may include canceling items that exceed the limit, adjusting quantities, or issuing a refund for the excess purchase.
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Refunds for Over-Limit Purchases: Any orders that exceed purchase limits will be refunded for the excess amount or canceled, at the store’s discretion.
Desert City Games Return Discretion
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Order Rejection: The store reserves the right to reject or cancel any order at its discretion. This includes, but is not limited to, orders that appear fraudulent, violate store policies, or are placed in error.
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Full Discretion: Refunds may be issued for rejected orders, but the store has full discretion in determining the eligibility for a refund based on the circumstances. Refunds for canceled or rejected orders are not guaranteed, and decisions are made on a case-by-case basis.
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