Arcane Amphisbaena (FRA-097) [Reality Fracture]

Refund Policy

At Desert City Games we want you happy with what you bought, whether you picked it up in store at Desert City Games in Kamloops or had it shipped across the country. This policy covers both, and explains how we handle returns, exchanges and refunds.

Trading cards work differently from most retail, so please read the section that matches what you bought.

Nothing in this policy limits your rights under British Columbia's Business Practices and Consumer Protection Act, the Sale of Goods Act, or any other consumer protection law that applies to you. If something we sold you is faulty, not as described, or not what you ordered, those rights apply regardless of what any section below says.

Items Not Eligible for Refunds or Exchanges

These are final sale:

• Single cards. Card prices move constantly and we price against the market on the day you buy, so we can't take singles back because the price moved or you changed your mind.
• Sealed trading card product (booster boxes, packs, bundles, tins and collection boxes) once it leaves the store. Because the contents are random and valuable, we have no way to confirm a returned sealed item still holds what it held when it left us.
• Sealed miniatures and model kits, for the same reason.
• Custom products, special orders and personalized items.

Final sale covers changing your mind. It does not cover items that arrive damaged, turn out to be faulty, or aren't what you ordered. Those are always covered. See below.

If you're unsure whether something is returnable, ask us before you buy and we'll tell you.

Single Cards: Wrong Card or Wrong Condition

Two things are always covered on singles:

• We sent you the wrong card
• The card arrived in a condition noticeably below the grade it was listed at

Email us and we'll put it right with a partial refund, a replacement card, or a return for a full refund. Our grading standards are published on our site if you'd like to compare what arrived against what you ordered.

On high-value cards, we reserve the right to verify authenticity before completing a refund on a counterfeit claim.

Price Changes, Bans and Reprints

Card prices move and formats change. We don't refund or credit a card because its price dropped after you bought it, because it was banned or restricted, or because it was reprinted. The price you paid was the market price on the day you bought it.

What You Can Return

Unopened board games, sleeves, deck boxes, binders, playmats, dice and storage can come back within 14 days, as long as the item is still sealed and you have your receipt or order number.

You choose how you get your money back: a refund to your original payment method, or store credit.

Restocking: nothing at all if the item comes back unopened and in resalable condition. If the packaging is damaged (shrink wrap cut or broken, factory seals opened, crushed corners or edges, missing components, sticker residue), a 20% restocking fee applies, because we can't put it back on the shelf at full price. This fee never applies to items that were faulty, incorrect, or damaged before they reached you.

We reserve the right to decline a return that arrives opened, without proof of purchase, or outside the 14-day window.

Damaged Items

Please check your parcel when it arrives. If something was damaged in transit, email us within 48 hours of delivery, or within 48 hours of your first real chance to open it if you were away, and include photos of both the packaging and the item.

We'll cover it with a replacement or a full refund, and we'll pay the return shipping.

So there are no surprises: light scuffing, small dents, or a seam separating on outer shrink wrap isn't damage if the contents are fine. Sealed product travels a long way and cosmetic marks on the wrap happen. What we're covering is damage that reaches the contents.

Lost Parcels

If your parcel doesn't arrive, contact us and we'll look into it.

• Tracked, and tracking doesn't show it delivered: we'll file the claim with the carrier, since as the shipper we're the party they'll accept a claim from, and we'll replace or refund your order up to the coverage carried on that shipment.
• Tracked, and tracking shows it delivered: tell us within 7 days and we'll open a delivery investigation with the carrier, which can sometimes turn up a misdelivery. Where tracking shows the parcel reached the address on your order, our part of the delivery is done, so we can't automatically replace or refund it.
• Untracked shipping: untracked options are cheaper because they carry no tracking and no coverage, which also means there's no claim either of us can file against them. If you choose one, the parcel travels at your risk and we can't replace or refund it if it goes missing. We'll confirm what we sent and when, and check nothing came back to us as undeliverable.

If you want your order protected, choose a tracked option at checkout.

If Sealed Product Reaches You Tampered With

We inspect seals before anything is dispatched, and we don't sell resealed product. If a seal still looks cut, re-glued or otherwise wrong when your order arrives, stop there and don't open it any further. Photograph the outer packaging and the seal, and email us within the same 48 hours we ask for damage claims.

We'll investigate, which may include checking our supply records and raising it with the distributor or manufacturer where that's warranted. Where we're satisfied the product was tampered with before it reached you, we'll replace it or refund you in full and cover the return shipping.

We do need something to work with. Where a claim can't be substantiated, with no photographs of the seal and the product not available for us to examine, we aren't able to offer a remedy.

Suspected counterfeit product follows the publisher's own policy. In some cases that requires the product be surrendered rather than returned to you.

Defective Items

If a product turns out to be faulty, whether that's a manufacturing defect, a misprint or a missing component, contact us when you find it. There's no 48-hour limit here. That window applies only to damage that happened in shipping. Faults are covered for a reasonable time from when you discover them, and we'll replace the item or refund you.

Starting a Return

Bought in store? Bring the item and your receipt to the counter and we'll take care of it there.

Ordered online? Email us at admin@desertcitygames.ca with your order number and what's wrong. We'll reply within one business day with a return authorization and where to send it. We reserve the right to require authorization before anything is sent back, so please wait to hear from us. We can't reliably match an unexpected parcel to an order.

Either way we'll need proof of purchase: your receipt, your order number, or a gift receipt.

For damage and condition claims we'll ask for photos up front, since that's what lets us sort most of them quickly. If you're not able to photograph the item, we'll ask you to send it back so we can look at it here instead.

If you're reporting damage, the 48 hours is about when you email us, not when we reply. Send it inside the window and you're covered, however long we take to get back to you.

Return Shipping Costs

• Wrong item, faulty item, or damaged in transit: we send you a prepaid label, or reimburse what you paid to ship it back, up to what the equivalent service would have cost us. That reimbursement goes back to your original payment method.
• Changed your mind: return shipping is yours.

The shipping you paid on the original order comes back only if the whole order comes back. If you're keeping part of it, we've already shipped that part, so the original shipping stays.

If your order qualified for free shipping and a return brings it below the threshold, we deduct the shipping we covered on the original order. This doesn't apply where the shortfall was ours, such as an item we couldn't fulfil.

Occasionally we'll simply refund you and tell you to keep the item, usually when sending it back would cost more than the item is worth.

Returned Items

When a return reaches us we open it, photograph the contents and check the item against what was sent. The item you return needs to be the item we sold you, in the condition described in your claim.

We reserve the right to decline a return where what arrives isn't what we sent, or isn't in the condition claimed. If we decline, we'll tell you why and you can have the item back, with return postage at your cost. If it isn't claimed, the section below applies.

Unclaimed and Abandoned Items

Two different things can leave an item sitting with us, and they're handled differently.

An order you paid for but never collected. We'll email you. If it's still here 30 days after that, we'll cancel the order, refund you in full and return the items to stock. You're not left out of pocket.

A return we declined that you haven't arranged to collect. We'll email you at 30 days and again at 50 days. If it's still here after 60 days we'll treat it as abandoned and either dispose of it or return it to stock.

This applies to physical items only. Store credit doesn't expire. See below.

Please keep your email address up to date with us, since that's how we'll reach you.

Processing Time for Returns

Where something has been sent back, your refund is issued after the item reaches us and has been inspected, not when the parcel arrives. We process approved refunds within 2 business days of that inspection.

How quickly the money lands after that depends on your bank, and is usually 5 to 7 business days.

Refunding Method

Refunds go back the way you paid. If that genuinely isn't possible any more, such as an expired or closed card, we'll contact you and you can choose an e-transfer or store credit instead.

Taxes come back with the item.

Gift Returns

Bought as a gift? We'll issue store credit to whoever received it, with a receipt or gift receipt.

Store Credit

Store credit we issue doesn't expire. There's no time limit on spending it and no fees charged against the balance.

Credit is tied to your account with us. It isn't transferable to another person and isn't exchangeable for cash. Ask us in store or by email any time and we'll tell you what's left on it.

Order Modifications

You can change or cancel your order, including a pre-order, any time before it ships. Once it's on its way we can't change it, but everything above still applies when it arrives.

If we haven't delivered your order within 30 days of the delivery date we gave you, you can cancel it for a full refund.

Purchase Limits

On new releases, and on product with limited availability or a limited print run, we reserve the right to limit quantities per customer. Unless a different limit is posted on the product page, the default is:

• Sealed product: 1 per customer
• Single cards: 4 of any one card per customer

A product counts as a new release for 30 days from its release date. Outside that window, and on product that isn't limited or allocated, there's no limit unless one is posted on the product page.

If an order goes over a limit we may reduce the quantity or cancel the excess, and we refund that portion to your original payment method. There's no fee for this. We also reserve the right to cancel orders we reasonably believe are placed for resale.

Order Rejection

We reserve the right to decline or cancel an order, including orders that appear fraudulent, orders placed in error, and orders we believe are for resale. We may also correct pricing or listing errors before an order ships.

If we cancel or decline your order, you get a full refund to your original payment method. Always, without exception.

Refunds for Special Events or Tournaments

Event entry fees are refundable up to 24 hours before the event begins. After that we can't refund them, as seating and prize support are already committed.

Customer Service Contact

For anything to do with returns, exchanges or refunds:

Desert City Games Inc.
171 Leigh Road, Kamloops, BC V2B 2L7
admin@desertcitygames.ca
250-457-2257

Our hours:

• Sunday to Thursday: 12:00 pm to 8:00 pm
• Friday and Saturday: 12:00 pm to 10:00 pm

All prices and refunds are in Canadian dollars.

Effective August 1, 2026. Subject to change.