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Bandai
Other TCG's
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CATSTRONAUTS THE BOARD GAME
The International Space Station is a big success! With a green light from President Cat, CATSUP can now expand the station by adding on all the modules. It’s up to the CatStronauts to move them to the right spots as each arrives, bringing them online one at a time … BEFORE THEIR TIME RUNS OUT!
Play as your favorite CatStronauts, the best space cats on the planet! Guide fearless commander Major Meowser, brave-but-hungry pilot Waffles, genius technician and inventor Blanket, and quick-thinking science officer Pom Pom on their most important mission yet.
CatStronauts: The Board Game is a cooperative game. You win as a team, by completing your core mission, which is to bring ALL the space station's new modules online, boot up the system, and launch the re-entry pod before the power level drops to 0. As you move about the space station and assemble the modules as they arrive, you'll encounter side missions and alerts that make your core mission take extra time. But with teamwork and communication, the CatStronauts will overcome these to make it home in time for their parade. There will be really good snacks, too!
Refund Policy
At Desert City Games, we strive to provide a positive shopping experience for all of our customers. Please review our refund and return policy below for further details on how we handle returns, exchanges, and refunds.
Processing Time for Returns
Returns are processed the day of receipt and will be reflected on your bank statement within 5-7 business days.
Return Shipping Costs
We cover return shipping costs for damaged or incorrect items. Return shipping fees for such items will be added to the customer's account as store credit.
Items Not Eligible for Refunds or Exchanges
Certain items cannot be returned or exchanged, including:
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Opened packs of trading cards
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Opened boxes or sealed products
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Perishable goods (such as Sealed Product)
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Custom products (special orders or personalized items)
Return Method for Restricted Items
Items such as opened trading card packs or sealed products cannot be returned once opened. If you have questions about specific items, please contact us prior to purchasing.
Gift Returns
Gift returns will be processed as store credit for the value of the item, provided proof of purchase or a gift receipt is provided.
Damaged/Defective Item Handling
If you receive a damaged or defective item, please photograph the damage upon delivery and email the photos to us through our contact page within 24 hours. If the damage is not reported within this time frame, your return request may be rejected. We will assess the issue and determine the best solution, including issuing a refund or replacement.
Refunding Method
Refunds will be issued to the original payment method used for the order. If the original payment method is unavailable (e.g., expired credit card), we will issue a refund via store credit.
Order Modifications
Orders can be modified until they are shipped out. Modifications can generally be made within 1–3 business days of placing your order. If your order has already been shipped, modifications cannot be made.
Customer Service Contact
For all questions regarding returns, exchanges, or refunds, please reach out to our customer service team during our normal operating hours:
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Sunday, Tuesday - Thursday: 12:00 pm - 8:00 pm
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Friday & Saturday: 12:00 pm - 10:00 pm
You can contact us at admin@desertcitygames.ca.
Refunds for Special Events or Tournaments
Event entry fees are refundable up to 24 hours before the event begins. If you cannot attend an event and contact us within 24 hours with a legitimate reason or emergency, your refund request may be considered at our discretion. Refunds are not available after the 24-hour period.
Over Restricted Limits
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Exceeding Purchase Limits: Desert City Games reserves the right to adjust the order. This may include canceling items that exceed the limit, adjusting quantities, or issuing a refund for the excess purchase.
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Refunds for Over-Limit Purchases: Any orders that exceed purchase limits will be refunded for the excess amount or canceled, at the store’s discretion.
Desert City Games Return Discretion
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Order Rejection: The store reserves the right to reject or cancel any order at its discretion. This includes, but is not limited to, orders that appear fraudulent, violate store policies, or are placed in error.
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Full Discretion: Refunds may be issued for rejected orders, but the store has full discretion in determining the eligibility for a refund based on the circumstances. Refunds for canceled or rejected orders are not guaranteed, and decisions are made on a case-by-case basis.
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